At JujuVegas.com, we are committed to promoting responsible gaming and providing customers with tools to manage their gaming activity. If you feel that gaming is becoming difficult to control, you can request to self-exclude from our services.

1. What Is Self-Exclusion?

Self-exclusion is a voluntary process that allows you to restrict your access to your JujuVegas account and gaming services for a selected period.

During the self-exclusion period, you will not be permitted to access or use the applicable gaming services.

2. Self-Exclusion Period

Customers may request a self-exclusion period for a duration offered by JujuVegas, such as:

• 24 hours;
• 7 days;
• 30 days;
• 90 days;
• 6 months;
• 1 year;
• Permanent self-exclusion.

The available periods may vary depending on applicable laws and JujuVegas procedures.

3. How to Request Self-Exclusion

To request self-exclusion, contact the JujuVegas Customer Support or Responsible Gaming team through the official contact details provided on our website.

You may be required to provide sufficient information to verify your account before the self-exclusion request is processed.

4. During Self-Exclusion

Once self-exclusion has been activated:

• Your account will be restricted or suspended;
• You will not be permitted to participate in gaming activities;
• You should not attempt to create another account to bypass the restriction;
• Promotional communications may be stopped where applicable;
• Access to certain account services may be restricted.

5. Deposits and Withdrawals

During self-exclusion, deposits and gaming activity will not be permitted.

Where applicable, legitimate withdrawal requests may be processed in accordance with JujuVegas procedures, applicable verification requirements, and legal obligations.

6. No Early Cancellation

A self-exclusion period cannot normally be cancelled or shortened once activated.

Customers should carefully consider the selected period before submitting a self-exclusion request.

Permanent self-exclusion may not be reversible.

7. Responsible Gaming

Self-exclusion is one of the responsible gaming tools available through JujuVegas. Customers are encouraged to use appropriate limits and take breaks if they feel that their gaming activity is becoming difficult to manage.

If you believe you may have a gambling problem, we encourage you to seek independent professional advice or support from an appropriate responsible-gambling organization available in your jurisdiction.

8. Account Reopening

After a temporary self-exclusion period expires, the account may be eligible for reopening subject to applicable law, verification requirements, and JujuVegas procedures.

Expiration of a self-exclusion period does not guarantee that an account will automatically be reopened.

9. Privacy

Information relating to self-exclusion will be handled confidentially and processed in accordance with our Privacy Policy and applicable data-protection laws.

10. Contact Us

To request self-exclusion or obtain information about responsible gaming, please contact:

JujuVegas.com
Responsible Gaming / Customer Support: support@jujuvegas.com
Website: JujuVegas.com

We encourage all customers to make responsible decisions and to use self-exclusion whenever they believe taking a break from gaming would be beneficial.